Frequently Asked Questions ?

1. What is Sushma Travels ?
Sushma Travels more than 32+ Owned Buses in Mumbai, Established in 2002. 
2. How does it work ?

We ask to fill few simple details in your trip. We work with work with your requirement and calculate it, and send by mail or direct call from our executive.

3. Which cities are you operating right now ?

We really happy to help people right we are working entire MMRDA region, Mumbai, Thane, Virar, Vasai, Dombivali, Navi Mumbai.

4. What happens if the vehicle break down ?
Really its was good question we already have good and experience drivers but in any case vehicles breakdown below 100 kms we will give customer vehicle replacement or immediate advance refund policy or we really need some time to replace vehicle in alternative hours.
5. How we are calculated kilometers ?
Mainly we are Kilometers calculate on basis of return trip and distance also we are calculating from Pick Point for some customer as per requirements on some exception basis.
6. How to contact with Sushma Travels ?
You can mail us at book@sushmatravels.com or you can call our customer care no. 24x7 we need to make our relationship with customer for period lifetime. Call back request available.

7. What payment we are available right now ?
Really its was very easy, you can pay by online. Becareful after booking we are not able to take any online payment.
8. What is exactly Payment Terms ?
Customer can easily pay advance 25% or as per booking amount decided by our executive, you can payonline. After Balance payment on bus, Before Completing journey or in between of trip.

*Corporate Exempted.



9. What is cancellation Policy ?
Once we have received advance amount within 2 days or before 30 days you will cancel then you will receive your amount refunded as per cancellation policy. But before 15 days no advance payment refund by any reasons ?

*Corporate Exempted in this case. *As per cancellation Policy*

10. What is our toll and taxes, how we are calculated ?
Toll Taxes and Border Tax, or Interstate taxes are extra, we will not mention in some case.